Call Center in France

France is ranked 4th in the world (after Singapore, Canada and the United States) by KPMG for setting up administrative services and call centers in terms of global set-up costs.

The three sectors in France with the most call centers are Banking and insurance, Telesales, ICT and Outsourcing.

France offers many parks with existing facilities for call center projects. By integrating the needs and constraints of these new activities within structured and contractual policies, French local authorities in conjunction with the AFRC (Association Française de la Relation Client) have been able to develop state-of-the-art facilities for the call center sector.

AFRC aims to professionalize the sector of client relation activities by associating companies that have call centers, and providing strategic monitoring of trends and perspectives in the client relations sector

The region with the highest number of call centers is Paris region (Ile-de-France). Then, there are the regions Rhône-Alpes and Nord-Pas-de-Calais.

In 2006, international investors created approximately 1,500 jobs in call centers. In the same year, over 2,300 jobs were created by the expansion of existing call centers in France.